原标题：亚马逊申诉卖家最新必备模板【干货分享】

众所周知，亚马逊平台政策多变且严苛，一不小心都有可能遭遇“封号”的危险，所以账号申诉也成了每个亚马逊卖家必须get的技能之一，现在还用不上的是好事，但是以防万一，建议大家先熟悉了解！

亚马逊账号被封后，一般都会收到官方一封邮件，告知被封的原因；比如：

1. 账号关联 2. 跟卖侵权 3. 好评太少，差评过多 4. 产品缺乏相关认证 5. 产品与图片不符等等，卖家需要根据封号原因进行申诉。

申诉信的“套路”：

1：道歉+承认过失

2：将问题逐条列出分析

3：提出后续改进方法

4：强调改进的决心

下面我们看看一位卖家分享的账号二审申诉经历,因信用卡问题引发的账号申诉过程，内容模板仅供参考！

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申诉流程：

1. 提交资料申诉

2. 回复申诉失败

3. 再次提交申诉

4. 第二次申诉失败 亚马逊通知不再回复

5. 资料重新准备提交申诉信

6. 换模板重新提交申诉信

7. 换模板重新提交申诉信

8. 亚马逊回复邮件，告知我为何没通过，是因为信用卡问题

9. 回复绩效团队 信用卡已经更新

10. 回复已经可以正常销售

—————————————-

1. 提交资料申诉:

2. 回复申诉失败

Dear Amazon Seller Performance Team Thank you very much for your patience.

We understand that our recent performance as a seller on Amazon.com violates Amazons rules, The root of the problem: Since we didnt understand Amazons rules about creditcards some time ago, and caused the account to freeze due to the chaotic change of credit card, we carefully studied the Irules of Amazon. It was a very wrong behavior to find some rules that touched Amazon.

The previous credit card could not be charged normally due to restrictions imposed by domestic banks, which caused a series of problems. After our solution, this problem has been solved.

Take measures to solve this problem:

1, the first time to replace the credit card boundl in the background into a corporate credit card,

2, uploaded a running bill for credit card for nearly 3 months,

3, make up the amount of the previous arrears, so that your account is no longer arrears.

4, credit card and update, you can deduct the nolmal, and will not replace the credit card in the future, We are very aware of our mistakes and have updated our credit card for the first time. The username is legal. A detailed three-month detalled credit card statement is also listed.

We are keenly aware of our mistakes because we didnt know Amazons rules before. Fortunately, we will resolve it in time. The perlod when it could not be sold was a nightmare.

Action Plan: We are taking the following steps to improve our performance:

1. Actively update credit card information,credit card update to company credit card.

2. Provide a three-month bill for this card.

3, we guarantee that we must strictly abiide by Amazons indicators in the future.

If Amazon needs us to provide more things, such as water and electricity bills and public accounts, as well as business licenses, we can provide, and repeatedly ask for another opportunity, we just sent a lot of FBA goods in the past. There Is no intention to offend Amazons rules,

I am sorry to bother you so many times ard respectfully accept all your suggestions. look forward to your reply!Best blessing,

3. 再次提交申诉

①

Dear Amazon Seller Performance Team Thank you very much for your patience.

I am sorry to have bothered you many times.I am really sorry.

We have been a reasonable seller before, and I am very sorry that I have not understood the rules of the second instance before, which has led to a waste of a complaint. We consulted a lot of people to find out that this situation belongs to Amazons second trial. The root of the problem:

Since we didnt know about Amazons credit card regullations not long ago, and because the credit cards chaotic changes caused the account to freeze, we carefully studied Amazons rules. Finding some rules that touch Amazon is a very wrong behavior.

Due to restrictions imposed by domestic banks, previous credit cards could not be charged normally, which led to a series of problems. After our solution, this problem has been solved.

Take measures to solve this problem:

1. For the first time, replace the credit card bound iin the background with the company credit card.

2, uploaded a 3 month credit card running bill.

3, make up for the amount of the previous arrears, so that your account is no longer in arrears.

4, credit card and update, you can deduct the normaI, and will not replace the credit card in the future.

5,provided a new business license

6,provides product-related invoices,

7, providing proof of identity information of the legal person, 8,providing an invoice for electricity bills,

We are very aware of our mistakes and have updated our credit card for the first time. The user name is legal. A detailed three-month detailed credit card statement is also listed.

We are keenly aware of our mistakes because we didnt know Amazons rules before. Fortunately, we will fix it in time. The period when it could not be sold was a nightmare.

Action Plan: We are taking the followirg steps to improve our performance:

1. Actively update credit card information and update your credit card to your companys credit card.

2. Provide a three-month bill for this card.

3, we guarantee that we must strictly abide by Amazons indicators in the future.

If Amazon needs us to provide more things, such as utilities and public accounts, as well as business licenses, we can provide, and repeatedly ask for another opportunity, wehave only sent a lot of FBA goods in the past. There is no intention to offend Amazons rules.

I hope that I can give another chance.I sincerely hope that the account will be back to normal. We will definitely not violate Amazons rules.

look forward to your reply!

Best blessing,

②

Dear Amazon Seller Performance Team Thank you very much for your patience.

We are a small Chinese seller who has been following thee rules since last year to do Amazon. I don’ t understand anything until I finally understand some basic knowledge. Lets not make money, we paid a lot of tuition. This time, due to a problem with our credit card, the next-stage credit card was replaced, resulting in the second trial of the account.

Sorry, this is very important to us.

We want you to give us another chance to submit the second instance. Not knowing Amazons second trial before wasted 2 chances. Sincerely hope that you can read this email.

We also learned that our recent performance asa seller on Amazon.com violates Amazons rules. The root of the problem:

Since we didnt know about Amazons credit card regulations not long ago, and because the credit cards chaotic changes caused the account to freeze, we carefully studied Amazons rules. Finding some rules that touch Amazon is a very wrong behavior.

Due to restrictions imposed by domestic banks, previousredit cards could not be charged normally, which led to a series of problems. After our solution, this problem has been solved.

Take measures to solve this problem:

1. For the first time, replace the credit card boundl in the background with the company credit card.

2, uploaded a 3 month credit card running bill.

3,make up for the amount of the previous arrears, so that your account is no longer in arrears.

4, credit card and update, you can deduct the norlmal, and will not replace the credit card in the future.

We are very aware of our mistakes and have updated our credit card for the first time. The username is legal. A detailed three-month detailed credit card statement is also listed.

We are keenly aware of our mistakes because we didnt know Amazons rules before. Fortunately, we will fix it in time. The period when it could not be sold was a nightmare.

Action Plan: We are taking the following steps to improve our performance:

1. Actively update credit card information and update your credit card to your companys credit card.

2. Provide a three-month bill for this card.

3, we guarantee that we must strictly albide by Amazons indicators in the future.

If Amazon needs us to provide more things, such as utilities and public accounts, as well as business licenses, we can provide, and repeatedly ask for another opportunity, wehave only sent a lot of FBA goods in the past. There is no intention to offend Amazons rules.

Sorry to bother you many times and respect all your suggestions.

look forward to your reply!

Best blessing,

③

Dear Amazon Seller Performance Team

Thank you for your patience.

I want to re-apply for Amazons second-instance information, because the previous credit card led to the second trial. I had previously had a chance to complain because I didn’t understand it. This led to the incomplete preparation of our materials. Pleading can give us a chance.

Thank you! Begging for a reply!

④

Hello, according to your request, the creedit card information has been updated.

Our business license and water and electricity bills, bank water, credit card bills and positive and negative photos of the ID card are all available.

I am very sorry that this error has been ccaused. I hope to restore our sales rights. I am sorry to bother you so many times ard respectfully accept all your suggestions.

Look forward to your reply!

Best blessing,

卖家通过申诉，最终恢复正常销售！

申诉模板—新账号被封

Dear Amazon performance team,

We are contacting you regarding our seller account suspension. We realize the delays in shipping orders has not complied with Amazons performance target of less than 4%, nor our target of less than 2%.

We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed:Shipment Creation and Inventory Availability.

We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.

To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date.

Thank you for considering this appeal.

申诉模板—账号关联

Dear Amazon performance team,

This is our first time to sign up for the Amazon Europe site. We asked our Amazon account Manager why our account was closed. He told us that our account is associated with another account amazon. This issue is very shocking to us. Our company applied for the first time to register for the Amazon Europe site. We totally cant understand why it was judged to be associated with another account.

We checked all of our data on Company and equipment, they are all new. we are very strict with Amazons rules. We certainly understand that we can only operate one Amazon account, and we also register for the first time, and only one account.

Because I have to go on business trips regularly,

Amazon has 24 hours to reply to the information of the client, so I purchased an Aliyun Remote server IP (ECS), Today, I went to ask their customer service. They said that their IP address will be recycled. We cant confirm whether it is just because our address was previously registered Amazon account by someone else, but this is out of our control, cause we cant check the IP that how it used before, could you understand?

Before buying (ECS) IP, we cant check what this IP used to do. We are very sorry about this, we will not use this IP operation account in the future. We will re-purchase a new network cable to log in to our account to avoid your concerns.

We have provided you with all the information of our company to prove that we are the first time to register an Amazon account in Europe , please check our information carefully.

But now my account is blocked because of this account associate with other accounts, I can provide information related to the account to prove our innocence, I hope you can reinstate my account.

I look forward to your reply, thank you deeply!

其他更多类型的账号申诉模板可以找我安排哦！！

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