如果亚马逊卖家受到恶意投诉而店铺受到影响的话，卖家是可以找平台进行申诉的。亚马逊账号申诉流程不算复杂，最主要就是要你准备充足相应的申诉材料，这样申诉才能更容易通过。亚马逊账号申诉流程介绍如下：

首先，了解亚马逊账号违规原因：

如果亚马逊卖家被投诉侵权的话，那么平台是会发送一封邮件的到卖家的邮箱中的。那么卖家就可以到邮件中看看自己是因为什么原因被投诉侵权，然后就去准备好相应的材料进行申诉，例如发票、进货单、授权证明等。

接着，亚马逊账号申诉流程：

准备好申诉材料之后，卖家就可以去做好去申诉的准备了。主要就是要写一篇申诉邮件，流程如下：

1、分析自己的操作

根据亚马逊邮件中指出的被投诉的原因，卖家要回顾一下自己的店铺之前有没有进行过违规操作，然后对这些操作进行一下。

2、编写补救计划

知道自己的违规出现在哪之后，那么就要针对违规操作写一下自己的反思，内容包括之前操作中存在的不妥，以及提供一个能够有效解决。

对于一些违规的相关问题的精确行动计划，后发邮件告知亚马逊你的行动计划和诚意，请求恢复你的销售权限。

3、等待平台回复

申诉邮件写完之后，就可以发送到相应的亚马逊申诉邮箱中。亚马逊平台会在收到你的申诉邮件的48小时内查看、评估、决定，并通过邮件的形式告知你申诉的结果，可以多留意一下自己的邮箱。

小编略尽绵薄之力， 绞尽脑汁，只希望能够帮助大家， 一步一步从分析到写申诉邮件给大家一个思路， 给大家一个参考。

以下模板均为参考，方法不是万能的，希望可以带给大家一些借鉴和灵感， 可以根据具体情况找到适合自己的申诉方式。

Amazon店铺知识产权侵权解决后撤诉邮箱：

US：notice@amazon.com

UK：notice@amazon.co.uk

FR：notification@amazon.fr

DE：benachrichtigung@amazon.de

IT：notifica@amazon.it

ES：aviso@amazon.es

IN：notice@amazon.in

MX：notice@amazon.com.mx

Part 1. 收到投诉邮件莫惊慌

通常来说， 我们卖家收到的官方投诉告知邮件的格式都为以下格式：

Hello,

We received a report from a rights owner that the items at the end of this email infringe theirutility patent rights. (投诉原因：发明专利侵权)

If you want to resolve this dispute, contact the rights owner:

— xxxx xxxx, xxxxxxxxx@xxxxxxxxx.com (邮箱后缀有时候可以看出投诉方的公司简称)

— Patent number: US xxxxxxxxxxxx

Please work directly with the rights owner to resolve this matter. （官方意见：联系投诉方解决问题）

ASIN: xxxxxxxxxxxx（ASIN码） – xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx(侵权Listing的标题)

Complaint ID: xxxxxxx

Sincerely,

http://Amazon.com

收到邮件后不需慌乱， 认真仔细看好邮件中提到的每一个关键：

1. ASIN号 2.投诉原因 3.投诉方邮箱 4. 官方意见

大多数情况下， 官方给的意见都是 Please work directly with the rights owner to resolve this matter， 让我们自行联系投诉方解决这件投诉案件。

Part2. 如何从邮件中判断账号的死因

当收到亚马逊邮件后，看到“Why is this happening? ”基本上就能知道自己店铺的死因了。

Part2. 处理并回复邮件

若投诉邮件中并无提及侵权具体原因， 那么，首先你要做的事便是按照Amazon官方要求-先联系投诉方，并抄送Amazon官方，要求对方告知侵权原由， 并进行友好协商。

联系邮件模板如下：

Dear Sirs,

I am XXXX, Amazon seller of the ASIN: XXXXXXXXXX. We are informed that this product infringes your intellectual property right.

First of all, I apologize for that if we did. When we received the infringement notice, we immediately check the listing. As you can see, we have our owner brand, thus, we are not sure what kind of intellectual right we infringed, we hope you can tell us. And we sincerely hope to solve this in an amicable way. If we did infringed your property right, we promise not to do that again.

We are waiting for your soon reply.

Sincerely,

XXXXXX (署名)

On behalf of XXXX(店铺名)

如果侵权通知的邮件中明确指出是版权或外观专利、发明专利侵权时，可以通过联系人的邮箱后缀找到投诉方的公司信息，然后再去查询该公司名下的版权和专利情况。然后再开始写邮件给投诉方。

联系邮件模板如下：

Dear Sirs,

I am XXXX, Amazon seller of the ASIN: XXXXXXXXXX. We are informed that this product infringes your design patent (copyright/ invention patent).

First of all, I apologize if we infringed your right . When we received the infringement notice, we immediately remove the listing and we will not sell the product of your design. And we sincerely hope to solve this in an amicable way. Now our store have been blocked by Amazon because we infringes your design patent. We hope you can understand that we do not know this product has a design patent. If we know, we would not do that. And now Amazon will not unblock our store until you remove the complain. We are a seller of good faith, and we hope you can remove your complaint later. We promise we carefully check all our products before selling, and won’t make the same mistake again.

We are waiting for your soon reply.

Sincerely,

XXXXXX (署名)

On behalf of XXXX(店铺名)

Part 4. 确认侵权原由并进行申诉

在确认侵权原由后，且判断我们是真实存在侵权行为，那么我们要开始重新审视自己所有的Listing是否还存在类似侵权可能性， 把存在侵权可能性的Listing都进行下架处理后，再写邮件给亚马逊进行申诉，申诉态度需要诚恳，表明自己是个菜鸟，并且下不为例，不会再犯以及后续的改善方案等等。

申诉邮件模板如下：

Dear Amazon,

Thank you very much for giving me a chance to appeal the removal of our Amazon selling privileges .Please see our following information.

Our selling privileges has been removed by Amazon on XXXXX(日期), for some of our listings violated related Amazon policies,especially infringed intellectual property rights.

First we apologize for our wrong behaviour. We will carefully read related Amazon policies before we build new listings, and we will not sell any products that infringe other intellectual property right.

We are new seller on Amazon, but we hope we can have chance to provide selling service on Amazon, we will do our best to be a good faith seller.

We hope Amazon can give me a chance again. If there’s any other information you need, please feel free to contact us.

Look forward to your reply soon.

Sincerely,

XXX (署名)

On behalf of XXXX(店铺名)

若并不存在侵权行为， 那么我们便要据理力争了， 通过分析对方的投诉邮件，投诉原因， 分析我们并不侵权的证据，并提交给Amazon官方，态度可以强硬一点，但是不要过多的专业术语，Amazon毕竟不是专业的知识产权审判机构，过多的专业术语会让Amazon无法理解， 并且让你继续和投诉方联系。

申诉邮件模板如下：

Dear Amazon seller support team,

We got a infringement notice on xxxxxx(日期), the ASIN: xxxxxxxxx, and we have contacted the holder immediately, but several days passed, we have sent e-mails to the complainant for many times, but no reply from them. Seen the attachments, proof of our contacting records with the complainant.

For the ASIN: xxxxxxxx, we sold under our own brand: XXXX (REG. NO. XXXXXXX). Besides, we are sure that the pictures of the listing are ours. Furthermore, we have design patent as well, its design patent number is xxxxxxx. And we attach our trademark and design patent certificates.

We trust ourselves did not infringe any one’s IP right, and the complain is unreasonable, we hope Amazon can recover our Amazon selling privileges immediately.

If there’s any other information you need, please feel free to contact us.

Look forward to your reply soon.

Sincerely,

XXX (署名)

On behalf of XXXX(店铺名)

收到投诉并不可怕， 积极处理才是正道。 希望我们的一些建议与意见能给到你新的灵感与好的借鉴！

如果有特殊情况也可以让我们的顾问给你分析分析哦！